At Zumino Pet Supplies, your satisfaction is our priority. If something isn’t right, we’ll work with you to make it right. Please review the guidelines below to understand our return and refund process.

Return & Refund Eligibility

• Requests must be made within 30 days of receiving your order.

• Items must be unused, undamaged, and in original condition.

• Items must be returned in the original packaging (if applicable).

• Proof of purchase (order number or receipt) is required.

• Certain products, such as opened pet food, personalized or clearance items, may be non-returnable for safety and hygiene reasons.

Return & Refund Scenarios

1. Exchanges (Wrong Size or Product Variant)

• Action: Email us at support@zumino.store  within 30 days, specifying the item and desired replacement.

• Shipping: Customer pays return shipping unless the item was incorrect or defective.

• Timeframe: Replacement ships within 5–7 business days after we receive the original item.

2. Change of Mind

• Action: Contact us within 30 days of delivery.

• Refund: Item price only; shipping fees are non-refundable.

• Shipping: Customer pays return shipping.

• Timeframe: Refund is issued within 5–7 business days after inspection.

3. Faulty or Defective Items

• Action: Send photos and a description to support@zumino.store within 30 days.

• Resolution: Choose between a full refund or free replacement.

• Timeframe: Processed within 7 business days of approval.

4. Damaged During Shipping

• Action: Contact us with photos of the damage within 7 days of delivery.

• Resolution: Full refund or free replacement at no cost to you.

• Timeframe: Processed immediately once verified.

5. Received the Wrong Product

• Action: Notify us within 7 days with a photo of the item received.

• Resolution: We’ll send the correct item and provide a prepaid return label.

6. Order Never Arrived

• Action: If tracking shows no updates or your package hasn’t arrived within the expected time, contact us within 30 days of purchase.

• Resolution: We’ll issue a full refund or reship the order at no cost.

7. Order Cancellation

• Before Shipping: Full refund available if canceled before your order is shipped.

• After Shipping: Please follow the Change of Mind process above.

Refund Method & Processing

• Refunds are issued to your original payment method unless otherwise requested.

• Depending on your bank or payment provider, funds may take additional time to appear in your account after we process your refund.

Contact Us

Address: 2100 McHenry Ave, Modesto, CA 95350, United States
Email: support@zumino.store

For more contact details, visit Zumino's contact page: www.zumino.store/pages/contact-us